Shipping & Returns
All orders are dispatched from Geelong, Victoria, Australia and are delivered by Australia Post or Sendle for domestic orders or DHL eCommerce for international orders.
Orders are usually processed and dispatched within 5 business days. Upon dispatch, you will be sent a notification email and tracking number (if applicable).
Shipping charges are dependent on the size, thickness and weight of the order.
DOMESTIC DELIVERY (AUSTRALIA)
Orders that weigh less than 200g and are under 20mm thick can be sent as a large letter for AUD4.00 without tracking. Please note that if this option is chosen, a Parcel Locker should not be entered as the shipping address as Australia Post will forward it on to your recorded residential address, resulting in delays.
Tracked options are outlined below:
- 0g to 500g: AUD9.50
- 500g to 1kg: AUD12.50
- 1kg to 2kg: AUD16.00
- 0 to 500g: AUD12.50
- 500g to 1kg: AUD16.50
- 1kg to 2kg: AUD20.00
In general, standard delivery takes 2 to 6 business days whereas express delivery takes 1 to 3 business days depending on your location. Please note that there might be delays during busy periods such as Christmas and the New Year. You can use Australia Post's postage and delivery time calculator to get an estimate using your postcode.
We are pleased to offer both untracked and tracked shipping options worldwide. The only exceptions are New Zealand and United States, where only a tracked option will be offered as there is no price difference compared to the untracked option. Shipping fee will depend on your location and is calculated based on weight at checkout.
For customers based in the United Kingdom, I am currently unable to process your orders via this online store due to new laws and restrictions. If you would like to place an order, please send me an email at firstname.lastname@example.org so that I can set up a checkout link for you on my Etsy shop.
In general, standard international delivery may take anywhere from 2 to 6 weeks due to unexpected circumstances such as delays in custom clearance.
You are responsible for any customs and import taxes that may apply.
REFUNDS & RETURNS
I will happily accept returns on full-priced items within 7 days of receiving your order for a refund. All items must be unused and in its original condition and packaging, otherwise, you are responsible for any loss in value.
Please note that I am unable to accept returns for custom or personalised orders unless faulty.
You are responsible for the return shipping costs unless the items are faulty. I highly recommend using a trackable shipping service.
In the case of a missing parcel, a refund will be issued only if a tracked option was selected.
Please email me at email@example.com to arrange a return.
I am happy to cancel ready to ship orders if it has not been dispatched. After this point, you will need to accept delivery and then return the order in accordance with our Refunds & Returns policy.
In the case of a custom or personalised order, you may cancel if I have yet to place an order for any materials specific to your order or if I have not started making the items. After this point, custom orders cannot be cancelled or returned after delivery.
Please email me at firstname.lastname@example.org to arrange a cancellation.